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M
mattt41940021
Participant
April 24, 2017
Question

I own Elements 12 and do not want Elements 15

  • April 24, 2017
  • 1 reply
  • 213 views

I paid for and downloaded elements 12 over a year ago. Suddenly I can't open it and use it. It says that I have finished my trial period for Elements 15, which I never asked for. I have projects pending and I need to get access to Elements 12 now. How do I make it quit trying to make me buy Elements 15?

    This topic has been closed for replies.

    1 reply

    Dhananjay Sati
    Dhananjay Sati
    Participating Frequently
    April 24, 2017

    Hi mattt ,

    Thanks for posting in Adobe forums.

    I can understand you are facing some issue with Version 12 & 15.

    Could you please provide me the following information?

    - Are you using a Windows Machine or a Mac?

    - Have you check before opening that which version your icon shows when you try to open Version 12?

    - Have you ever installed trial version of Elements 15?

    Thanks

    Regards

    Dhananjay

    M
    mattt41940021Author
    Participant
    April 24, 2017

    Thank you for getting back to me. I will look into all of this when I get

    home tonight and then I will let you know.

    On Mon, Apr 24, 2017 at 2:14 PM, dhananjays36801738 <

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