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Participant
April 29, 2020
Question

I purchased ADOBE PREMIERE ELEMENTS 2020

  • April 29, 2020
  • 3 replies
  • 396 views

I purchased ADOBE PREMIERE ELEMENTS 2020 from BEST BUY and received a Redemption Code that will not work. Since the redemption code will not work, I cannot get a serial number. What now?

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3 replies

Greg_S.
Community Expert
Community Expert
April 29, 2020

I suggest you contact Best Buy and tell them their Redemption Code doesn't work.

99jon
Legend
April 29, 2020

The serial number will start 1057 (24 numbers, no letters)

If you have a redemption code (comprising numbers and letter) you need to convert it into a serial key.

Go to this link and enter a redemption code.

ricjrAuthor
Participant
April 29, 2020

Thanks, this is a redemption code that will not work. The message is: The code you entered is invalid. Please try again. I've tried 5 times. I assume a crossed 0 means zero, otherwise all capitals.

Greg_S.
Community Expert
Community Expert
April 29, 2020

What do you mean when you say it will not work?  A redemption code is different than a serial number.  Check out this page for help with your code.

ricjrAuthor
Participant
April 29, 2020

The message is: The code you entered is invalid. Please try again. I've tried typing in now 5 times. I assume a crossed 0 means zero, otherwise all capitals.