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Participant
August 27, 2015
Question

I've recently installed El Capitan, and now Photoshop Elements 11 Editor cashed when I try save my files

  • August 27, 2015
  • 19 replies
  • 27380 views

I have recently tried the beta version of El Capitan on my MacBook Pro 13 mid 2012. I keep it up to date, installing all updates when available. Since I've being using the latest OS X, Adobe photoshop elements 11 Editor crashes when i try to save my file. All other aspects of the app appear to work perfectly, however the app becomes unresponsive when i click save as in the file menu. No options will work, and i cannot cancel the action. My only option is to force quit the app.

I bought this version of photoshop from the mac app store, and there are no updates available.

This topic has been closed for replies.

19 replies

Participant
November 24, 2016

I just purchased Photoshop Elements 15 & Premiere Elements 15 from Best Buy and installed the application from the DVD. When I opened the Elements Editor it suddenly quits. I'ver tried opening it over 20 times and quits. I uninstalled the application and reinstalled it 10 times but it still quits. I'm using OS El Capitan version 10.11.16. I called the Adobe customer support and after 6 hours they could not fix the issue. They said there was an in issue with the mac OS. So far I have not found a fix. Let me know if you find one. Thanks  

Participant
April 2, 2016

In spite of my shattered Apple-shaped heart, this thread has been utterly fascinating and very enlightening. Several years ago, I was so excited when I took the plunge and bought Elements 12 for my MacBook from the horrid app store. At the time, I did what I thought was the right thing but on EVERYTHING, if I could go back and purchase my beloved Elements from Adobe, I would do so without question. For awhile with Yosemite I thought my money was completely wasted but functionality continues to ebb and flow with each system upgrade and update. I have been plagued with the same heart-stopping glitches and have been fighting back one conniption after another as the torment continues. However, stumbling upon this thread and reading every reply put my mind at ease. Now I can simply accept the fact that it isn't going to get better and continue to un/re-install my precious Elements 12 as my punishment for being such a dork and not buying it straight from Adobe. We live and we learn, right?

Alas, my sole purpose of contributing to this thread is to say thank you for the helpful hints, side-steps, and informative links. Even though the fault truly lies with Apple and their inflexible application policies I sincerely appreciate you guys taking the time to brainstorm and attempt to be helpful when you really didn't have to be.

Also, since my Elements 12 gets splattered all across my wifi diagnostics as the probable root of all my network problems, I've learned to only use it when I boot up in "safe mode" or either simply cut off my internet connection and most of my problems with stability, function, and insatiable memory appetite go away for a little while. It works for me but I am simply a novice learning new skills. If my job or business depended on producing graphics from it, I wouldn't hesitate to completely wipe my hard drive and reinstall Mountain Lion or Mavericks. In fact, the temptation to do so just on my MacBook is almost to great simply because I love the app so very much. Just a thought!

Again, thanks to everyone for sharing your experience and expertise. I needed to read all of this!

Warmly,

Lisa

Participant
March 2, 2016

just an update for everyone- i'm part of the OSX beta program, and i have the latest version of el Capitan 10.11.4 beta 5. it seems that the save as function is working again, although another problem has arisen. I can finally save files again, choose a name and location, etc. however, the section at the bottom of the save as window is 'missing in action'!! i.e. the section where file type, etc. can be changed is no longer visible :/

this isn't great, but it's a step in the right direction i think! 

Participant
December 2, 2015

Same problem here. I have an apple app store purchased PSE11. Crashes on 'save' with El Capitan. No one from apple or adobe want to help. Very frustrating.

Legend
December 2, 2015

Have any of you tried this possible fix?

https://forums.adobe.com/thread/2021148?q=fix%20el%20capita

Participant
December 2, 2015

Just tried it. Didn't work. PSE11 still freezes when I try to save a file.

m__p_r82376678
Participant
November 30, 2015

Still this issue hasn't been resolved! There is obviously a lot of people that are having a problem with this and they're all reporting the same issue of files not saving. So why can't either Apple or adobe stop fannying around and resolve it!!!  Or refund the people that payed good money to use their now broken app!

Legend
November 30, 2015

If you bought the program from Adobe, they often will refund your money within 30 days if you're completely dissatisfied. Have you contacted their customer service?

As for App Store purchases, that's more of an Apple domain and I don't know how their refund system works. But it might be worth contacting their customer service also. Apple prides itself on customer service.

grdnangl
Participant
November 25, 2015

I just upgraded my Mac to El Capitan - never going to upgrade right away again - I am not able to use my Elements 11 and cannot even open it up now.  It corrupted the last file I worked on and now I have to do it all over. Should I just update to Elements 14?  What can I do so I can use my Elements software with my El Capitan operating system?  I have to finish this project ASAP!!

Legend
November 25, 2015

Have you tried simply uninstalling and reinstalling the software?

The core OSX of El Capitan and Yosemite is not the different. The programs should work the same way on either.

esthers20186318
Participant
November 26, 2015

Would I need to have serial number for the reinstall? I downloaded from the app store.

elisam2
Inspiring
November 19, 2015

I have exactly the same problem.   Adobe Elements 11 will not let me save any files and freezes.  Please help!

hcrespob
Participating Frequently
November 23, 2015

Dear all, until now the best answer is tha one of philiph429864:

Hi hcrespob, though I have still not found a solution to this problem, I have found a way around it.

¨So, if you're planning on editing a photo, copy the photo to a new folder (just to avoid making unchangeable edits to the original file). Then, open photoshop, on the menu bar select 'adobe photoshop elements 11 editor', and select preferences, and then general from the dropdown menu. A window will open. Here select "saving files". Change "On first save" to 'Save over current file'.

This allows you to save any edits you have made over the file you have open.

Its not a solution to the problem however. If you choose save as, the program will freeze once again. Also, though you can finally save files again, you cannot rename them, or change the file type within adobe photoshop - incredibly annoying!!!¨

And that's what I'm doing!

Larramona
Participant
November 14, 2015

upgrading to the last Java does not fix the problem

Any idea how to contact Apple or Adobe?

Thanks

Larramona
Participant
November 14, 2015

I have the same issue, MacBook and Adobe Photoshop Elements 11.0 Editor and since I upgraded to El Capitan I'm not able to save files. App crash and I have to perform a force quite. I have uninstalled the program and installed again but the problem still there.

Any help would be much appreciated.

Participant
November 12, 2015

just an update.. if anyone has signed up for the beta program with apple, the latest version of OS X El Capitan v 10.11.2 - the photoshop elements app will not launch at all - ever! i've tried uninstalling, deleting associated files etc but it's made no difference. I gather this is a problem with a different cause and solution to the original, but i thought i'd give you a heads-up.

Participant
November 12, 2015

Same here, PS Elements 10 won't launch at all.