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tennisjunkie
Participant
December 19, 2018
Question

I was trying to import photo's from documents (that we imported from Photos) but I get a message that they are locked or another program is using. Also the message freezes photoshop elements. I checked photos and they are not locked. How to fix

  • December 19, 2018
  • 1 reply
  • 187 views

I have to restart my computer to unfreeze photoshop elements.

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1 reply

tennisjunkie
Participant
December 19, 2018

I have the Photoshop Elements 2019 and am using a Mac.

Peru Bob
Community Expert
Community Expert
December 20, 2018

Try this:

Restore default preferences

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

  • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
  • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

Preference file locations for Photoshop Elements and Premiere Elements