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philippel74390644
Participant
September 17, 2018
Question

ID Adobe requested on photoshop element 12 ?

  • September 17, 2018
  • 3 replies
  • 316 views

After desintalled and reinstalled photoshop element 12 on my new computer, when I open the organiser, it ask me to connect with my adobe ID. I've created an ID, but it is not working on the organiser. it crash after entering the code. I dont understand why I need this ID code and why it crash ? I have the dvd bought at home.

Could you help me to correct this issue ?

Thanks.

This topic has been closed for replies.

3 replies

P
philippel74390644Author
Participant
September 20, 2018

the Windows specification :

P
philippel74390644Author
Participant
September 20, 2018

This is the message I got :

When I put my password, Windows tel me that the Organiser as stop.

On the first launch I've put the serial key number of my box. Previously, it was installed on an old PC. I've desintalled the program on this old PC.

The new machine config is:

Thanks,

Philippe

K
KumarPrakash
Participating Frequently
September 18, 2018

Hello philippel74390644,

Elements Organizer do not prompt user to sign into the application. When you launch Photoshop Elements, it requires Sign-in only on the first lauch unless it is Signed out or the product is reinstalled.

Now, by referring to "the code", do you mean the Serial number?

Could you please let me know the machine configuration on which you are using Photoshop Elements, and any error if you are getting one.

Thanks

Prakash

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