Images downloaded from adobe cloud cause computer crash

Forum|Forum|1 year ago
September 1, 2024
2 replies
303 views

Macbook Air with Sonoma 14.6.1 and Adobe Photoshop Elements 2024

I was curious about the mobile version(beta) and so went through the setup and and succeeded in getting it to run. It began by searching my catalog and downloading random photos which were identified by a blue cloud in the upper right corner. When my trial session of the mobile version ended, I found 4 photos that had been downloaded to my notebook catalog. The 4 photo (see screenshot) cannot be deleted and if I try to delete them, it causes the catalkog to freeze. I have to force quit the program. How do I delete these 4 photos?

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99jon

Genius

Go to:

Elements Organizer > Preferences > Auto Sync

Make sure everything is unchecked - see image below.

Then try selecting and deleting directly in the cloud using the following link in your Safari web browser.

https://elements.adobe.com/media

M

meg576Author

Inspiring

Thank you for the suggestions for a solution but after trying to implement them, I was unsuccessful. The problem with the four files downloaded from Adobe cloud is continuing to cause the program to freeze.

I was surprised to see ALL my catalog photos were uploaded to the Adobe creative cloud when i was experimenting with the Elements mobile app and the Creative Cloud program. I was too late in turning off the Auto-Sync feature before the files had been uploaded. Now I'm stuck with the Adobe Elements 2024 program that freezes. I am still searching for a fix. Any more ideas?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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