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susanjz
susanjz
Participant
August 17, 2017
Question

Images won't load in Adobe Photoshop Elements 9

  • August 17, 2017
  • 1 reply
  • 466 views

I can open Adobe Photoshop Elements 9 to the edit screen.  However, when I click "File - Open - Photos" the gear/ball just goes around  and around.  It cannot find any of my photos.  It is able to see the photos I've used in Open Recently Edited Files.

This all started when I downloaded Snapheal CK/Macphun from the internet.  I figured out that Photoshop Elements 9 had most of the same tools.  While both apps were installed, I opened PE 9 and found out it couldn't find my photos anymore.  I immediately uninstalled Snapheal CK, thinking it would solve my problem.  NOT.

I uninstalled PE9 and reinstalled it and my photos tab still doesn't work.  I can open my Photos from the dock and they are all there.

Can someone help me please!!

    This topic has been closed for replies.

    1 reply

    A
    Community Manager
    Anwesha Dev ChaudharyCommunity Manager
    Community Manager
    August 18, 2017

    Are you working on Windows 10?

    If yes, please follow the thread for possible solution Photoshop Elements 10 pulldown menus are now blank after Win10 Updates - Microsoft Community

    Thanks,

    Anwesha

      susanjz
      susanjzAuthor
      Participant
      August 18, 2017

      Thank you, Anwesha for responding so quickly.  My error, I should have mentioned that I'm using an iMac, Ver. 10.12.6. 

      I am still having the same problem.  Are you a Mac expert by chance?

      Thanks,

      Susan

      A
      Community Manager
      Anwesha Dev ChaudharyCommunity Manager
      Community Manager
      August 18, 2017

      Please try clearing preferences once.

      To do so, keep Cmd + Shift + Option keys pressed while launching Editor.

      A dialog will pop up asking to delete settings file.

      Say yes.

      Thanks,

      Anwesha

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