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M
marcusj69144297
Participating Frequently
December 13, 2019
Question

import and export

  • December 13, 2019
  • 1 reply
  • 364 views

i use Elements 15 on windows 10 I can not import photos I keep getting the message "Could not complete your request because it is not the right kind of document". i never used to get problems

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1 reply

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
December 13, 2019

Where are you importing the photos from? What format files are you importing.  If you are importing from an application (like WhatsApp) on a phone, even though they may be jpg files, they may not have a standard format and need to be saved by a more simple program before importing them.  I shall await your response before giving more details.

M
marcusj69144297Author
Participating Frequently
December 13, 2019
Hi Greg
They are just images from my pictures folder, most are jpeg and some png's.
A lot of them are my grandchildren transferred from my phone. My computer
runs windows 10.
Cheers bud
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