import and export

Forum|Forum|6 years ago
December 13, 2019
1 reply
364 views

i use Elements 15 on windows 10 I can not import photos I keep getting the message "Could not complete your request because it is not the right kind of document". i never used to get problems

Import and export

This topic has been closed for replies.

Greg_S.

Community Expert

Where are you importing the photos from? What format files are you importing. If you are importing from an application (like WhatsApp) on a phone, even though they may be jpg files, they may not have a standard format and need to be saved by a more simple program before importing them. I shall await your response before giving more details.

M

marcusj69144297Author

Participating Frequently

Hi Greg
They are just images from my pictures folder, most are jpeg and some png's.
A lot of them are my grandchildren transferred from my phone. My computer
runs windows 10.
Cheers bud

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