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Per Lund
Participant
August 18, 2019
Question

Import from Camera and card reader

  • August 18, 2019
  • 3 replies
  • 569 views

Hello.

When I try to import from camera and Card reader I get a fault message saying "cannot load the plugins required to retrieve media from devices" (translated from Norwegian).

But where do I find this plugin, and how do I install it?

I have PSE 2018

Per Lund

    This topic has been closed for replies.

    3 replies

    P
    Per LundAuthor
    Participant
    August 19, 2019

    I can open raw files from the camera (Panasonic DMC-TZ100).

    The problem is when I try to use the function Get Photos from Camera or Card readers. And it doesen't matter what file type it is, the error message comes before I get the option to select source.

    What I am trying to do is this: Import media from cameras and card readers with Elements Organizer , but it stops at point 2.

    See attached screen shot, this is how far it gets, (sorry it is in Norwegian)

    It did work in an previous version of PSE.

    Per Lund.

    P
    Per LundAuthor
    Participant
    August 20, 2019

    Ok, then I may upgrade.

    Y
    Adobe Employee
    yachikag68482697
    Adobe Employee
    August 19, 2019

    Hi Per Lund,

    Can you please specify which camera model are you using?

    May be your current camera raw plugin doesn't support your camera files, then you may have to update your camera raw plugin.

    Thanks,

    Yachika

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    August 18, 2019

    Are you trying to import raw files from a newer camera?  If so, you may not have a version of Adobe Camera Raw that is able to handle the files.

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