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Hellemiersch
Hellemiersch
Participant
October 17, 2019
Question

Import von HEVC- oder HEIF-Medien mit Photoshop Elements 2020

  • October 17, 2019
  • 1 reply
  • 707 views

Ich habe Photoshop istalliert unter Windows 10 Built 1903. Habe das HEIC-Tool von MS installiert. Dennoch lehnt Photoshop das Laden von HEIC-Bildern mit der nachfolgenden Meldung ab. Weiß jemand Abhilfe?

 

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    1 reply

    A
    Adobe Employee
    AnubhavJain
    Adobe Employee
    October 18, 2019

    Hi @hellemiersch,

     

    To import HEIC images in Photoshop Elements, you need to install HEIF/HEVC Extensions from microsoft Store. You also need to delete the media cache files present at the location: %appdata%\Adobe\Commmon

    Please try again after deleting the media cache and share the results. For more details refer the link: https://helpx.adobe.com/in/premiere-elements/using/hevc-decoding-on-windows.html

     

    Thanks,

    Anubhav

    Hellemiersch
    HellemierschAuthor
    Participant
    October 18, 2019
    Hi AnubhavJain,
    Hellemiersch
    HellemierschAuthor
    Participant
    October 18, 2019
    I have deleted the cache-files. The installation of the attached app I have made yesterday yet.
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