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December 12, 2025
Question

importing images to elements 2026 produces two of each image

  • December 12, 2025
  • 1 reply
  • 167 views

elements makes two copies of each image I download. verified only 4 on card, download to canon utilies and only 4 images captured but elements doubles each image.

latest firmware installed on camera (1DXMK2) and elements 2025 upgraded to 2026 a few days ago. Did it on elements 2025 and continues on 2026, Any ideas?

1 reply

Greg_S.
Community Expert
Community Expert
December 13, 2025

This is a problem that sometimes happens with iPhones, but it has also been reported with other cameras.  In the case of the iPhone, the Adobe Photo Downloader (APD) displays a duplicate folder hierarchy contained under the parent folder.  If you select the parent folder for download, a second set of images will be copied to the hard drive (with the copies having the same name but a numeric suffix).  The solution to this problem is to make sure only one hiearchy of folders is selected for import.

 

In my screenshot below, if I were to expand the Internal Storage folder, it would contain a duplicate of the main Apple iPhone folder.  Unchecking, either the parent folder or the Internal Storage folder will result in only a single file import.  If all boxes are checked, duplicate files will be imported.

 

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