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Creekside 46
Participant
June 10, 2021
Question

Install fails on PSE 2019 after an "abnormal exit"

  • June 10, 2021
  • 1 reply
  • 472 views

Attempt to start PSE 2019 fails after error message "abnormal exit".  Suggest starting from another catalog, but the PSE 2019 does not load the initial screen with the catalog manager. Downloaded a new copy od PSE2019.exe but installer cannot get past initial GUI screen.  Screen too small to show all choices, cannot be restored or maximized. Any suggestions are welcome.

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1 reply

Phil Pickering
Phil Pickering
Legend
June 10, 2021

Hi,

 

If you've not uninstalled Adobe Photoshop Elements 2019 try starting the Organizer with the Shift key held down. That should open up the Catalog Manager where you can either select the catalog you want to open, or select it and click the Repair button.

 

Regarding the Installer dialog window (if you still need to reinstall Photoshop Elements 2019) - try hitting the Return key or if that doesn't work hit the Tab key three times then hit Return.

 

Hope that helps 🙂

A
Anni25611386xhj2
Participant
December 2, 2023

Hi, 

 

I've been having the same problem  with organizer on Elements 2019, so decided to upgrade to 2024 (running windows 11). 

 

But the problem persist, and I've tried "Optimize", "Repair", "Convert" in the catalog manager, and even creating a new catalog, but nothing works, and I end up in the "Sorry, an error occured", with the option of sending a crash report, which I've also multiple times...

 

Any help would be greatly appreciated.

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