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Participant
January 19, 2020
Answered

Install from new disk

  • January 19, 2020
  • 2 replies
  • 365 views

Purchased elements 2020 on disk.

Installed but will not run.

Error code 213:11

Problem with licensing.

 

How do I solve.

Getting frustrated.

 

This topic has been closed for replies.
Correct answer tomm33053601

Thanks to tech Dave, problem was resolved after many hours.  Problem was with a prior installation of elements 7.  Once deleted, reinstall worked fine.  Had to remove all other adobe products installed as well.  

2 replies

tomm33053601AuthorCorrect answer
Participant
January 19, 2020

Thanks to tech Dave, problem was resolved after many hours.  Problem was with a prior installation of elements 7.  Once deleted, reinstall worked fine.  Had to remove all other adobe products installed as well.  

Peru Bob
Community Expert
Community Expert
January 19, 2020