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jaredb62810105
jaredb62810105
Participant
January 16, 2018
Answered

Install PSE on a new computer

  • January 16, 2018
  • 2 replies
  • 880 views

Hello,

I am trying to install PSE on a new computer. I have the serial number from my adobe id. When I enter it, I get an error message, "the serial number you entered is not valid".

Do you have any advice about this error? Do I first need to uninstall the software from my old computer? Thank you.

UPDATE: I uninstalled the software from my old computer and I still have this same problem.

    This topic has been closed for replies.
    Correct answer Little_Pale_Face

    Hi,

    For version 7, the licencing was different between the CD version and the download version. The serial numbers for CD version would not work for the download version. It changed in later versions.

    If you have the CD number, you will need the original CD. If you haven't a CD reader you might be able to get a friend with one, to copy the contents to a memory stick. You should be able to load PSE on your system from the memory stick.

    Brian

    2 replies

    carolinec95591538
    carolinec95591538
    Participant
    March 3, 2018

    Hi there, I have copied the files from my original version over to my new computer but I don't know how to install it from all these files.

    Little_Pale_Face
    Little_Pale_Face
    Inspiring
    March 3, 2018

    Hi,

    Do you mean that you copied all of the files/folders on the CD to your new PC? Copying the installed files from one PC to another will not work.

    If you have copied the CD to a memory stick, you could install straight from that.

    Once you have got the folders & files on your new PC, you will probably see this sort of structure

    Adobe

         >Photoshop Elements 7.0

              >Adobe Photoshop Elements

    In the last folder, you should see a file setup.exe - double click on that to start the install

    Good luck

    Brian

    Little_Pale_Face
    Little_Pale_Face
    Inspiring
    January 16, 2018

    Hi,

    Which operating system are you running on?

    Which version of PSE are you trying to install?

    Does your serial number begin with 1057 (don't quote your serial number here)?

    Brian

    jaredb62810105
    jaredb62810105Author
    Participant
    January 16, 2018

    Operating System: Windows 10

    Software Version: PSE v7.0

    S/N: 1057-...

    Little_Pale_Face
    Little_Pale_FaceCorrect answer
    Inspiring
    January 16, 2018

    Hi,

    For version 7, the licencing was different between the CD version and the download version. The serial numbers for CD version would not work for the download version. It changed in later versions.

    If you have the CD number, you will need the original CD. If you haven't a CD reader you might be able to get a friend with one, to copy the contents to a memory stick. You should be able to load PSE on your system from the memory stick.

    Brian

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