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Participant
April 12, 2023
Answered

Installation Photoshop Elements 2023 klappt nicht

  • April 12, 2023
  • 2 replies
  • 555 views

Habe die exe-datei heruntergeladen auf meinen PC und durch Doppelklick versucht zu öffnen. Danach erscheint der u. a. Bildschirm und es geht nicht weiter. Löschen der exe-datei und erneutes Herunterladen von der Adobe-Website hat nicht geholfen. Wer weiß Rat??

 

This topic has been closed for replies.
Correct answer Greg_S.

According to your screenshot, the full installation dialog is cut off.  This may be because of the size of your monitor and the display settings.  Try pressing the Tab key.  It should take you to the OK button which will allow you to move on to the next dialog.  If the dialog screen is cut off, keep pressing the Tab key to get to the next active button(s) or text entry.

 

If you need further help, try contacting Adobe support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of Support operation outside of the United States are limited. See the phone link for details.

2 replies

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
April 12, 2023

According to your screenshot, the full installation dialog is cut off.  This may be because of the size of your monitor and the display settings.  Try pressing the Tab key.  It should take you to the OK button which will allow you to move on to the next dialog.  If the dialog screen is cut off, keep pressing the Tab key to get to the next active button(s) or text entry.

 

If you need further help, try contacting Adobe support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of Support operation outside of the United States are limited. See the phone link for details.

Participant
April 20, 2023

Greg_S. hat recht, unter Nutzung der Tab-Taste hat die Installation letztlich geklappt. Fabelhafter Rat!

MichelBParis
Legend
April 12, 2023

If you are installing Premiere Elements, better ask in the Premiere Elements forum:

https://community.adobe.com/t5/premiere-elements/ct-p/ct-premiere-elements?page=1&sort=latest_replies&lang=all&tabid=all

 

(You have asked in the Photoshop Elements forum)