Known Participant

Question

Installation stops at varios %-value, tried the proposed solutions ( cleaner etc...)

Forum|Forum|1 year ago
June 10, 2024
3 replies
1542 views

tried the various proposal (cleaner etc...), but nothing helps

New (used) clean computer, Windows 11, I7-10700, NVIDIA Quadro P2200.

And then tried to get help from a totally useless AI - what has happen to personal interaction ?????

Log-file:

AdobeLogs_20240610_091958_747-win-GS.zxp

Installation

This topic has been closed for replies.

C

Christian_CarlssonAuthor

Known Participant

Got this message from user "Victor Wain" (About Victor Wain - Adobe Community)

Welcome to Adobe Support Community

Hi,

You can Directly send Email to our Adobe Customer Care Team Email A
[scammer's email removed] and they will help you via Email.

Team Adobe

Reported as suspicious scam, what do you think?

Anyway, the information from "Tech support" was that the previous version could not be used on latest 64-bit systems.

I tried to downloaded the latest 2024 version, and they were installed without any error.

So, perhaps that information was correct.........?

Peru Bob

Community Expert

Definitely a scam.

Adobe doesn't use Outlook emails.

I've reported him.

Peru Bob

Community Expert

You may need to install the Creative Cloud application before installing Photoshop Elements:
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

I had to install it to be able to install PSE 2018 on Windows 10.

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Christian_CarlssonAuthor

Known Participant

Installed Creative Cloud, but within that Cloud you can only pick "new" vesrion of all Adobe's SW.
I want to install the version (21) from the date that I bought the program (last year).
I do not want to upgrade, pay any more money.

How can I get in contact (a real person) with someone from Adobe support?

It can't be that community members should give support of Adobe's SW?

kglad

Community Expert

the cc app cannot be used to install either elements.

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Ben M

Community Expert

If you type agent in the chat you should be brought to a live person.

When you say new/used clean computer. Did you start from scratch as if it were new loading up Windows for the first time? Also how much memory is in your computer?

You can try these KB articles if your installation is stuck to see if they help. The first is for the creative cloud app itself and the other references individuals apps in the creative cloud as you didn't specify what program specifically was stalling.

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck-advanced.html

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

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Christian_CarlssonAuthor

Known Participant

Thansk for reply

Windows was installed on the PC.
Other programs that I installed on the PC, no problems.

32GB RAM, 1TB SSD

I've run the creative cloud cleaner tool

Tried to install, a number of times - same result.

Not running any antivirus SW (yet)

The programs I am trying to install are:

Photoshops Elements 2023

Premiere Elements 2023

(I bought them in April last year, and used them on my previous PC - now I am trying to install them on a new PC)

kglad

Community Expert

@Christian_Carlsson

make sure your computer meets all specs, https://helpx.adobe.com/premiere-elements/system-requirements.html.

then, if it does, restart your computer and retry installing. it you see another failure, create a new user profile on your computer and install for that user.

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