Installation von PE22 nicht möglich

6 replies
462 views
Translate

Hallo zusammen,

habe mir einen neuen Rechner mit Windows 11 angeschafft, der den Anfordernungen von Elements gerecht ist. Leider bekomme ich Elements nicht installiert, ich lade das Installationsfile runter, aber es kommt immer nur die Meldung "The installation cannot continue as the installer file may be damaged. Download the installer file again". Gesagt und getan, aber leider keinen Erfolg. Die gleiche Installationsfile funktioniert auf einem anderen Rechner direkt. Komp.-Modus und abgesichter Mod. haben auch keinen Erfolg gebracht... Ich hoffe, mir kann geholfen werden...

Problem or error

This topic is closed to new replies. Start a new post to keep the conversation going.

N

nosir25989561xrcu

Participant

I have the same issue. Same Error message. Premiere Elements 20.0 works without any issues. I also use Windows 11. How can this be solved?

Translate

Peru Bob

Community Expert

Which version of Photoshop Elements?

Translate

R

Rolf25381158bisdAuthor

Participant

PE 22 Version 20

Translate

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Translate

Peru Bob

Community Expert

Is your firewall blocking it?

Translate

R

Rolf25381158bisdAuthor

Participant

Hello Peru Bob,

thanks for your answer. I have tried to install PE with deactivated Firewall and it did not work...

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.