installer window too small

Forum|Forum|7 years ago
October 17, 2018
8 replies
8875 views

Adobe Photoshop Elements 2019 installer window too small for page size can't see buttons to install. I use Windows 10 Professional x64. Elements 2018 worked fine

Correct answer russellj45449448

Okay, the issue is solved. My third attempt through a remote session with support was successful. The last guy ended up offering my money back LOL.

All I can tell you is that because he installed it from the environment of the support window he was able to manipulate the page within the installation window to access the install button and it the installed with no trouble at all.

Thank you all

J

Jah_Hat9134

Participant

Hold down CTRL + right mouse button + turn the wheel down/up

F

F Boyd1587

Participating Frequently

I reported this as a bug last year in the 2022 version. So it has been 4 years now and Adobe cannot be bothered to fix their installer. This does not inspire confidence. I figured out the TAB trick the hard way. We are paying for this stuff.

RavioliTasteGood

Participant

What i did was just spam TAB and then when I cant see the continue button I assume that it was high lighting the continue button after pressing tab twice so I pressed ENTER and it worked

(I'm putting this here for my future self if this ever happens again)

R

robograham

Participant

The solution is to push the Tab button over and over again until it moves down the window to the point where you can click continue.

B

Brent298

Participant

Your

russellj45449448AuthorCorrect answer

Inspiring

Okay, the issue is solved. My third attempt through a remote session with support was successful. The last guy ended up offering my money back LOL.

All I can tell you is that because he installed it from the environment of the support window he was able to manipulate the page within the installation window to access the install button and it the installed with no trouble at all.

Thank you all

Jeff Arola

Community Expert

If in your os display settings you have something other than 100% set for make everything bigger, change it back to 100% then run the pse 2019 installer and hopefully you'll see the whole thing now.

After you install you can change back your display setting.