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Participant
December 25, 2016
Question

Installing Elements 15

  • December 25, 2016
  • 2 replies
  • 225 views

Never had a Photoshop Application on my laptop before. Windows 10.  Tried to download Elements 15 (full version) acquired from reputable UK photographic dealer. I get 99% loaded then the loading failed with a Critical Error. Tried reloading but still the same?  Any suggestions please. Thanks and Merry Xmas!

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    2 replies

    Adobe Employee
    January 3, 2017

    Hi,

    Please post the screenshot of error message that you get while installing.

    Thanks,

    Arshla

    Participant
    January 3, 2017

    Thanks.

    I managed to download the programme eventually. It may have been a problem with my Firewall preventing the final registration process. Switched off the Firewall for an hour tried the reload and all OK.

    Cheers