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Participant
Jul 5, 2023 11:42 PM UTC
Question

Instead of printing a photo, photoshop 2020 wants to fax

After installing a new printer, which works perfectly fine with other applications, my Photoshop 2020, when I hit "print" to print a photo, it wants to fax that photo. Any suggestions?

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3 replies

MichelBParis
Legend
Jul 6, 2023 6:35 AM UTC
quote

After installing a new printer, which works perfectly fine with other applications, my Photoshop 2020, when I hit "print" to print a photo, it wants to fax that photo. Any suggestions?


By @John30900364l4gq

 

Old bug when the names of the two drivers (normal and fax are too long. PSE truncates the driver name and selects the first one in alphabetical order. Solution:  rename the drivers names so that they are shorter. I thought the bug had been fixed recently; I don't know the maximum length for drivers names.

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Glenn 8675309
Legend
Jul 6, 2023 12:56 AM UTC

You probably just need to close ,and restart the program (PSE).   Really no other reason why it wouldn't show up.      TYPICALLY when you print from pse you choose a printer- even "print to pdf" if you want.

The next time yo ugo to print it (pse) defaults to whatever was chosem last- which is probably why your new printer didn't show up-- I really think all you need to do is to restart the editor----- printing is system dependent- really doesn't have anything to do with the program.

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Greg_S.
Community Expert
Community Expert
Jul 6, 2023 12:44 AM UTC

Are you choosing the right printer in the Select Printer dropdown?

 

 

If that isn't the problem, try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

If that doesn't work, reinstall the new printer driver.

Final option:  Uninstall and reinstall Elements.

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