Internet Connection Issue with Elements 19

Question

Hi - When I am in "Photo Editor" mode and select "Help > Photoshop Elements Help", I get an error message telling me I have no Internet connection, but my connection is fine. Can you tell me why this is happening and how to correct it please? This does NOT happen when I amn using Lightroom Version 5.7.1 when I select "Help > Lightroom Help". Thanks

mumbo12 · Answer

Hi, finally found out the cause of Elements Help Menu not rcognising any internet connection! I spotted a program in the Windows Start Menu called Adobe Help which was installed along with Adobe Web Premium CS5.5 years ago.

If you find you also have this program you could launch it, then click Edit/Preferences/General Settings and find the heading "Display Local Help content only:" and change it from YES to NO. After doing this, Elements help menu works fine and so does Acrobat Reader's Help link.
The several Adobe Support I communicated with, didn't seem to know this, but I have now let them know.

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