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cesdai
Participant
November 30, 2018
Question

Invalid JPEG

  • November 30, 2018
  • 1 reply
  • 875 views

I have uploaded photos from a Galaxy S8 mobile but they do not open in Photoshop Elements 2019. Message says that a SOFn, DQT or DHT JPEG is missing before a JPEG SOS marker. I have no idea what this means, can anyone help?

Regards Glenys

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    1 reply

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    November 30, 2018

    Something about how the jpegs are saved from some recent phones photoshop elements doesn't like.

    You should able to open those jpegs by going to File>Open in Camera Raw in the pse 2019 editor.

    C
    cesdaiAuthor
    Participant
    December 1, 2018

    Thank you for your reply. However I couldn't open the file with the editor either, same message about the marker being missing before the  JPG  SOS marker which I don't understand. What I have done now is download a free file converter and converted the JPG to a BMP file and now it does show in Photoshop but I don't know if I have done the correct thing.  The images were sent to my iPhone from a Galaxy S8 phone via What's App and my son suggested that they may have been encrypted? I have received images via What's App from other iPhones and they have been OK.

    Glenys

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    December 1, 2018

    For the Jpegs you tried File>Open in Camera Raw?

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