Invalid Serial Key on PSE 7.0
So I am going to post this right here right now. I bought Photoshop Elements 7.0 in April of 2009 with the understanding that I'd always be able to use it no matter what. I get a new computer and I go to insert my serial number provided on my account page on Adobe and it says its invalid. I go to the live chat. They tell me its a proper key to reinstall from the website. I had already done that, my husband had even tried from the original install file and it still didn't work. They tell me to get to the forums here that they have experts available to help. I had already looked and saw those who had the same issue had no responses or told that their key had to be a fake when it was coming straight from Adobe themselves. So I called the number provided about the "fake" serial keys. According to the supervisor agent, because I refused to speak to just a regular agent already livid because of the chat I had when I requested a call from a supervisor and never got one after an hour, it was a proper key so it was a tech support issue. So I get transferred to tech support. Its a valid key but because its an older product they disabled the activation of it, telling me I need to upgrade. Hello!!! I paid $70+ for this product to be able to use it as long as I needed to, on any pc I needed to use in on for the unforeseeable future! I did not spend that money to get told after so long my key would be disabled. EA tried that on my husband on a game saying he couldn't use it on more than a certain amount of PCs when it never said that when he bought the game, they gave him a new serial number for the game. They tell me they can't reactivate the serial or give me another one... but tell me to go and get CS2... What part of I am not paying, and I don't have the money to pay, for another product! I want the product I paid for and I should be able to use it for as long as I need to. Adobe has lost my business and I wanted to include all of this because I decided to check out CS2 and lo and behold CS2 has been deactivated too because its an older product as well! How the heck am I to "upgrade" to that product as they suggested when it is no longer available for activation either! Adobe FIX YOUR CRAP. Fix this or I promise I am going to the BBB, I am going to my local press and I am going to ensure you lose business by informing EVERYONE the crap you are pulling on your paying customers. Here is the link about CS2:
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