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lynnp29152667
Participant
August 13, 2017
Answered

Invalid serial number on PSE15 [PSE15 will not accept PSE14 serial number]

  • August 13, 2017
  • 2 replies
  • 373 views

My paid for PSE 14 would never download. I was told if I downloaded the trial PSE15 and then entered my PSE 14 serial number, that would work. It now says I have an invalid serial number. I know I am entering the correct serial number. Isn't there a way to upgrade without paying the price all over again?

    This topic has been closed for replies.
    Correct answer arshla jindal
    My paid for PSE 14 would never download

    If you are unable to download PSE 14, please use link Download Photoshop Elements | 15, 14, 13, 12, 11, 10 for the same.

    I was told if I downloaded the trial PSE15 and then entered my PSE 14 serial number, that would work.

    This is incorrect. PSE 15 requires its own serial number for activation which is independent of any previous version. Trying this would always give you invalid serial number error.

    Isn't there a way to upgrade without paying the price all over again?

    Please refer to this Do I qualify for a free Adobe product upgrade? for information on upgrade.

    Thanks,

    Arshla

    2 replies

    A
    Adobe Employee
    arshla jindalCorrect answer
    Adobe Employee
    August 14, 2017
    My paid for PSE 14 would never download

    If you are unable to download PSE 14, please use link Download Photoshop Elements | 15, 14, 13, 12, 11, 10 for the same.

    I was told if I downloaded the trial PSE15 and then entered my PSE 14 serial number, that would work.

    This is incorrect. PSE 15 requires its own serial number for activation which is independent of any previous version. Trying this would always give you invalid serial number error.

    Isn't there a way to upgrade without paying the price all over again?

    Please refer to this Do I qualify for a free Adobe product upgrade? for information on upgrade.

    Thanks,

    Arshla

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      August 13, 2017

      Your version 14 serial number won't work on version 15.  Who told you it would?

      Do you have a 64 Bit computer as required?

      What operating system?

      Did you try to download for the correct operating system?

      Where was it purchased from?

      Try downloading from here:

      Download Photoshop Elements | 15, 14, 13, 12, 11, 10

      L
      lynnp29152667Author
      Participant
      August 14, 2017

      Hi Bob,

      Thanks for your reply.

      Yes I have a 64 bit operating system. Windows 10 and yes, I tried that download twice and both times it just hung up at 997 mg. I purchased my PSE14 from the adobe website last April.

      I will try to download again.

      Guess I got incorrect feedback from the forum on using my serial number with PSE15.

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