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suzanner17312305
suzanner17312305
Participant
November 6, 2019
Question

iPhone not rcognized

  • November 6, 2019
  • 2 replies
  • 153 views

I am using Elements 15 and it does not recognize my iPhone when I have it attached to my computer.  How do I get it to recognize my iPhone so I can upload photos take with it.

 

Thank You 

Suzanne R.

This topic has been closed for replies.

2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
November 7, 2019

Are you using the Adobe Photo Downloader ("APD")?  Do you connect the phone to your computer before opening the Organizer?  Does your computer recognize the phone?  Do you unlock the phone before trying to connect via the Organizer?  Have you used the APD's Refresh button after connecting the phone?

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
November 6, 2019

In what format are the photos saved?

What operating system?

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