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formerHPer
Participant
December 12, 2023
Answered

IPhone video works in Win11, but not PSE2020

  • December 12, 2023
  • 3 replies
  • 239 views

I have Win11, installed the HVEC codec, and Windows can show the IPhone videos no problem. When I use PSE 2020, trying to import the Iphone ..Mov files is rejected saying no codec is installed - I had deleted the cache files and restarted the computer. I have also deleted the HVEC codec restarted the system, then reinstalled it - again, Win11 works with the Iphone video's ,but PSE 2020 rejects those .mov files from being imported saying no proper codec... 

Any thoughts ? 

 

I have no problem with the HEIF pictures from the IPhone, just the HVEC .mov files. 

 

    This topic has been closed for replies.
    Correct answer Greg_S.

    And I can now confirm that my .mov files that won't play in Elements are HDR files.  I used MediaInfo to figure that out.  Thanks again, @formerHPer !!

    3 replies

    Greg_S.
    Community Expert
    Greg_S.Community ExpertCorrect answer
    Community Expert
    December 13, 2023

    And I can now confirm that my .mov files that won't play in Elements are HDR files.  I used MediaInfo to figure that out.  Thanks again, @formerHPer !!

      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      December 13, 2023

      @formerHPer, thanks for reporting back that HDR is the problem.  I was not aware of that issue.  I shall have to investigate further to see if that solves the problem with some of my iPhone files.

       

      Added:  My iPhone was set to record HDR videos.  I am turning that option off until I need it.

        F
        formerHPerAuthor
        Participant
        December 12, 2023

        I just connected with ADOBE online support and figured out that on my IPhone the HDR option was set  = ADOBE DOES NOT SUPPORT HDR video. This is not a HEVC codec issue, but a HDR video issue. I have switched off HDR and that should resolve the problem. they did say I can convert the HDR video using a HandBrake 

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