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henryi69437457
Participant
October 10, 2018
Answered

iPone 5S unable to download photos

  • October 10, 2018
  • 1 reply
  • 291 views

I cannot get Elements 13 to recognize my iPone 5S & therefore unable to download photos into Adobe running with Windows 7. When & why was this feature lost?

How to correct it?

    This topic has been closed for replies.
    Correct answer Sahil.Chawla

    Hi Henryi,

    As iPhone 5S is not recognized by Photoshop Elements 13, could you please let us know what operating system you're working on?https://helpx.adobe.com/elements-organizer/kb/elements-organizer-does-not-recognize-some-devices---mac-os-10-1.html

    Also, please have a look here and let us know if it helps: Elements Organizer does not recognize some devices | Mac OS 10.11.x

    Regards,
    Sahil

    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.ChawlaCorrect answer
    Adobe Employee
    October 10, 2018

    Hi Henryi,

    As iPhone 5S is not recognized by Photoshop Elements 13, could you please let us know what operating system you're working on?https://helpx.adobe.com/elements-organizer/kb/elements-organizer-does-not-recognize-some-devices---mac-os-10-1.html

    Also, please have a look here and let us know if it helps: Elements Organizer does not recognize some devices | Mac OS 10.11.x

    Regards,
    Sahil

    H
    henryi69437457Author
    Participant
    October 10, 2018

    Elements Organizer 13.0.0.0

    Core Version: 13.1 (20150130.m.66724)

    Language Version: 13.1 (20150130.m.66724)

    Current Catalog:

    Catalog Name: My Catalog

    Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My

    Catalog\

    Catalog Size: 118.1MB

    Catalog Cache Size: 1.3GB

    System:

    Operating System Name: Windows 7

    Operating System Version: 6.1 Service Pack 1

    System Architecture:

    Built-in Memory: 5.9GB

    Free Memory: 414.1MB

    Important Drivers / Plug-ins / Libraries:

    Microsoft DirectX Version: 9.0

    Apple QuickTime Version: Not installed

    Adobe Reader Version: Not installed

    Adobe Acrobat Version: Not installed

    CD and DVD drives:

    D: (MATSHITA DVD+-RW BUS: 1 ID: 1 Firmware: UJ8E2)

    iPhone 5S with IOs 12.0

    *Sometimes the iPhone appears under devices, sometimes not, but it does

    locate any newly acquired photos*

    About 1-2 years ago it was working fime & downloading from the iPhone.

    Thanks,

    Henry

    On Wed, Oct 10, 2018 at 1:11 PM Sahil.Chawla <forums_noreply@adobe.com>

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