Known Participant

Question

ippcvy8.ddl manquant et code erreur 199

Forum|Forum|1 year ago
April 29, 2024
8 replies
1562 views

Bonjour,

Alors que PSE 2024 et Premier element 2024 fonctionnaient, jusquà il y a une semaine, normalement sur mon ordinateur, je suis désormais dans l'incapacité d'ouvrir ces deux logiciels. A l'ouverture, j'ai le message suivant :

J'ai mis à jour le système d'exploitation (Windows 10), désinstaller et réinstaller ces deux logiciels. sans succès. Je suis d'autant plus embêté que je n'arrive plus à procéder à l'installation de ces deux logiciels : le code erreur 199 apparait et ces logiciels ne se lancent pas.

Si une personne a été confrontée à la même situation et a pu trouver une solution, je serai très intéressé.

Merci d'avance.

Arnaud

This topic has been closed for replies.

Greg_S.

Community Expert

Bonne Chance!! Please let us know what happens. I believe Adobe is still working to fix the original error message you received.

A

Arnaud37011025psm5Author

Known Participant

I asked the question to the Adobe support. Do you know if this OS: Microsoft Windows 10 Home (x64) Build 19045.4412. is compatible with PSE2024?

Greg_S.

Community Expert

The Error Code 190 indicates that your system still does not meet system requirements. If you think this is wrong, I suggest you contact Adobe Support.

A

Arnaud37011025psm5Author

Known Participant

Thanks Greg. I will

Greg_S.

Community Expert

The system requirements for Elements 2024 include 8GB of RAM. Does your computer only have 4GB?

A

Arnaud37011025psm5Author

Known Participant

Thanks Greg. Actually, my computer only has 4GB of RAM. What surprises me is that I could use Camera Raw without difficulty before the error messages I received and related to ippcvy8.ddl lost. Do you have any idea what could have happened?

A

Arnaud37011025psm5Author

Known Participant

Hi Greg, It's me again. I'm coming back to you because after increasing the memory capacity (I now have 8 GB of RAM), I still cannot load Camera Raw. The error message is displayed:

Can you help me resolve this new difficulty, Thanks in advance

Greg_S.

Community Expert

@Arnaud37011025psm5, the message indicates that you have an older computer that does not meet the minimum specifications for Elements 2024.

What is the specific Windows version you are using and what are the specs of your computer?

A

Arnaud37011025psm5Author

Known Participant

Hi Greg,

Here are the specifications of my computer. Before the PSE 2024 update, I had access to Camera Raw and carried out several photo edits using this PSE extension. So, I don't understand why my computer no longer meets the required specifications.

Nom de l'appareil DESKTOP-U9L5CR6
Processeur Intel(R) Pentium(R) CPU G620 @ 2.60GHz 2.60 GHz
Mémoire RAM installée 4,00 Go
ID de périphérique 65D94229-7BD1-4B67-ADB5-42FEA8FE91F9
ID de produit 00326-10000-00000-AA473
Type du système Système d’exploitation 64 bits, processeur x64
Édition Windows 10 Famille
Version 22H2
Installé le ‎23/‎10/‎2022
Build du système d’exploitation 19045.4355
Expérience Windows Feature Experience Pack 1000.19056.1000.0

Greg_S.

Community Expert

@Arnaud37011025psm5, for Elements 2024, you need to use the Install Camera Raw from the Help menu.

A

Arnaud37011025psm5Author

Known Participant

I tried but I got this message :

Exit Code: 190
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Sanity check for installation failed. Current OS version 6.1.7600 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message 
-------------------------------------------------------------------------------------
I didn't get this message before.
Could you help, please ?

D

DaJo1307

Known Participant

The link in this post takes you to the Windows version.

Would it be possible to have this link for the Mac version?

Thanks in advance.

Jeff Arola

Community Expert

DaJo1307,

Are you having an issue with Photoshop Elements 2024 on your Mac?

A

Arnaud37011025psm5Author

Known Participant

I don't have a Mac.

Greg_S.

Community Expert

This is a problem that was caused by the Elements 2024.2 update. The current solution is to roll back to the earlier version and turn off automatic updates. You will find a link to a download and further instructions in this post.

It may not be necessary to use the Cleaner Tool suggested by Peru Bob, but it couldn't hurt.

A

Arnaud37011025psm5Author

Known Participant

Thank Greg for your help. It works!. The only trouble is that under this version, I couldn't use anymore Camera Raw. I am used to apply changes on RAW format and not on JPG. Do you have any idea about to solve this issue?

Best regards

Arnaud