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A
aasoong
Participant
March 15, 2018
Question

Is the redemption code or the serial number 24 alphanumerical digits?

  • March 15, 2018
  • 2 replies
  • 354 views

I received a new PSE 13 package from Amazon. Inside there is a 5"x5" card. On it there are two printed words: Redemption Code and below that is a 24-alphanumeric-digits sticker. In my installation process, I was asked to provide a serial number with blank spaces for 24 alphanumeric digits. I am confused by these two terms Adobe used. Need help. Thanks.

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    2 replies

    S
    shadab_md
    Participating Frequently
    March 15, 2018

    Hi,

         The 24-alphanumeric-digits  is the Redemption code.

    For more info on redemption code and serial numbers, please go through below links:

    1. Find your serial number

    2. Help with redemption codes

    Hope this answers your query.

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    March 15, 2018

    You've got a redemption code. Use it (once only) to obtain a 24 digit serial number.

    Follow the instructions here for Non-subscription retail product.

    Help with redemption codes

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