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santiberg
santiberg
Participant
August 21, 2022
Question

Just installed PSE2022 and converted files from PSE10 all show up as missing files

  • August 21, 2022
  • 2 replies
  • 211 views

Because the files are 'missing' I cannot edit them.  I have tried to reconnect them but when I point the program to the correct file, the dialog box says the original file on the hard drive was not connected to the catalog file. 

All my programs are located on my C: drive (an SSD).  All my documents and photos are located on my J: drive (a 3TB hard drive), and were linked to the image files in PSE10.  After PSE 2022 converted the images, it now says they are located on the C: drive; in the properly named folder, but on the wrong drive.  So, in an attempted workaround, I deleted one of the images from the catalog and then loaded it back in directly from the J: drive, thinking it would then be connected.  Again, PSE2022 now says it is in the C: drive, but can't locate it when I try to edit the file and refuses to reconnect when I point it to the file on the J: drive.  Any suggestions on how to reconnect would be appreciated.  It worked so easily in PSE10.  Thanks.

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2 replies

MichelBParis
MichelBParis
Legend
August 22, 2022

Let me try a guess:

How did you transfer your program files to the SSD? I suspect you did clone it.

If so, the result is that the SSD has inherited the internal disk serial number used in the database to differentiate the drives in a more secure way than the drive letter. Two of your drives do have the same serial number, so that the organizer does not know which is which. It's a more and more common issue with the number of users migrating to SSDs.

 

You can check the serial numbers in Windows in command line with Vol X: (where X  is the drive letter). If that is true, the shortest solution is to assign in Windows a different serial number to your C drive. Not 100% guaranteed, but a number of successful attempts in this forum.

 

More on similar issues in John R Ellis's psedbtool help file:

https://johnrellis.com/psedbtool/#_Writing_File_Metadata

Change a Drive’s Volume Serial Number

 

Also, you say:

"After PSE 2022 converted the images"

The organizer converts the database structure, not the image files.

 

 

 

 

 

    santiberg
    santibergAuthor
    Participant
    August 22, 2022

    Thank you for taking a stab at this issue for me, Michel.  Fortunately, it seems to be resolved.  I put Vol C: and Vol J: into the Windows command line and the serial numbers are not the same.  So that was not a source of confusion.  (My PSE10 program files were loaded directly onto the SSD when I got the new computer.  I then loaded the images as needed from the hard drive.)  However, as I went in to confirm (before mentioning it to you in this reply) that there was no metadata in the file info, I noticed that the file location in the General info section for the image I was checking now has J: as the source disk, and it also does have the metadata.  I did nothing new.  I did leave my PC on overnight, so maybe it just took a while for the program itself to do the reconnections for all the images?  Anyway, the problem I raised seems to have been resolved.  The images are connected and I can edit them in the program.  Thanks again.

    MichelBParis
    MichelBParis
    Legend
    August 22, 2022

    @santiberg 

    Thanks for the feedback. My guess was indeed wrong in your case. However I don't have a clue about what happened. It may happen that the organizer is able to solve a conflict between a letter drive and a serial number for a given disk, but then, the reconnection is immediate, it does not require the 'reconnect missing files' process.

    santiberg
    santibergAuthor
    Participant
    August 22, 2022

    Just for further clarification, when I hit Reconnect, the dialog box that comes up says at the top that the file already exists in the catalog.  When I said in the original post that the box says the files were not connected, I assume that is the outcome not the error message.  Under the Edit/Visibility option Show All Files is checked.  Whatever does exist in the catalog is clearly not usable for printing, editing, etc., so I am confused as to why there is no connection made.

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