Lancement impossible erreur 12086

Forum|Forum|4 months ago
September 11, 2025
3 replies
470 views

Bonjour,
Mon entreprise a récemment acquis 7 licences de Photoshop Elements. Après l'installation, je rencontre un problème sur certaines machines : une erreur 12086 apparaît systématiquement au lancement de PhotoshopElementsEditor.exe. Cela est particulièrement frustrant, car nous avons besoin de travailler avec ce logiciel pour nos activités.
Parfois, une réinstallation résout le problème, mais ce n'est pas toujours le cas.
Pouvez-vous m'aider à trouver une solution efficace pour régler ce problème de manière définitive ?

Greg_S.

Community Expert

I suggest that you contact Elements support. You can start a chat session by going to the Contact Adobe Support page. (https://helpx.adobe.com/contact.html?rghtup=autoOpen) Make sure you are signed into your Adobe account and try typing Agent when the chat window opens. (If you use my link, the chat window should open automatically.) I believe that the support hours are limited to normal business hours in Europe.

S

SDAN83Author

Participant

I was able to speak with a human support agent! My mistake was exchanging all my license numbers on the same Adobe ID account, I should have used different accounts. Adobe has agreed to provide me with new license numbers within 5 to 7 days so I can activate them with different accounts. Thank you for your help Greg!

Greg_S.

Community Expert

Do you have some kind of enterprise license or are the licenses regular individual licenses? And are they under a single account?

S

SDAN83Author

Participant

I think these are classic individual licenses (see screenshot from the merchant's website). I received exchange codes with links to https://redeem.adobe.com/elements , and I activated all of them under the same account, the one I'm using to write to you. In my Adobe account interface, I can see our 3 old licenses for Photoshop Elements 16, but regarding Photoshop Elements 2025, I only see one download link and two activated devices.

Greg_S.

Community Expert

It is possible that this was a problem with the Adobe network servers. I have been told that this problem has been fixed. Please let us know if the problem continues. You can also try contacting Elements support. You can start a chat session by going to the Contact Adobe Support page. (https://helpx.adobe.com/contact.html?rghtup=autoOpen) Make sure you are signed into your Adobe account and try typing Agent when the chat window opens. (If you use my link, the chat window should open automatically.) Support hours in Europe are limited to normal business hours, I believe.

S

SDAN83Author

Participant

Thank you Greg, only one of computers on which i installed Photoshop Elements on 09/10 works today, while an another I still ge error 12086! However, I noticed that on the Adobe website under "activate Device", I don't see the name of the machine that works today!

Another thing on a computer that doesn't work with the error 12086 is that if I uninstall Photoshop Elements 2025, when I reinstall, there's no online license verification. Maybe I need to delete some local files for it?

Glenn 8675309

Legend

The activated devices is only for things you subscribe to, such as Photoshop, not Photoshop elements.

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