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Jillian5E8E
Participant
October 9, 2020
Question

Launching PSE 2020

  • October 9, 2020
  • 1 reply
  • 280 views

I bought Photoshop Elements 2020 a few days ago and have been unable to get the program to lauch.  It downloads and installs fine but Photo editor won't open.  I get error messages from Creative Cloud saying it failed to synch.  Do I need to have an active Creative Cloud active in order to use Elements?  I don't want to pay Adobe for a service I don't need!  Everything can be managed and stored on my computer.

iMac running MacOS Mojave

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1 reply

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
October 9, 2020

You don't need a Creative Cloud subscription in order to use Elements. 

Elements 2021 was released yesterday.  I suggest you contact Adobe support by clicking on the blue Contact Us button which you will find on the Adobe.com website under the Support menu.  Given the problems you are having, you should be able to get them to exchange Elements 2020 for Elements 2021.  If you are still having difficulties with installation, the Adobe Support should be able to help you.  If you are willing, they will take remote control of your computer to solve problems like these.

J
Jillian5E8EAuthor
Participant
October 9, 2020

Thank you!  I will contact Adobe directly and hope for the best.

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