logging into adobe account

Question

I bought pse9 then upgraded to pse10. The years pass...

Ive got a new lease of life with my photography and want to log in to see what goodies I may download and maybe upgrade again. Ooops, the email I used is now defunct and I dont remember a backup. My phone number was also changed a long time ago. This means that when I tried to log in the pin number was sent to a non existent email.

I have my old password and the serial number. I need to activate the old account or change my product to this account which I have just created in order to place this request.

Thanks

John.

Greg_S. · Answer

Unless you need the old software version, I suggest you simply use a new Adobe.com account which you have apparently already created. If you still need to access the old account, you are going to have to contact Adobe support.

You can start a chat session by clicking on the blue Contact Us button under the Help and Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

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