Looking for help reinstalling Elements13

Forum|Forum|7 years ago
September 19, 2018
1 reply
244 views

PSElements 13 crashed yesterday on my MacBookPro. I tried uninstalling and reinstalling, but I can't seem to get the download to work. Adobe recognizes my account and serial number, but I can't for the life of me find any way of installing anything other than 2018 version, for which I get rejected. Hmmm. Program is still working on my desktop. Any ideas? Thank you!

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John Waller

Community Expert

Have you tried downloading from

Download Photoshop Elements 13, 12, 11, 10, 9, 8, and 7

kathleenpdxAuthor

Participant

Yes, and even though I select version 13 and enter my verified serial number when asked, I get rejected as not being elegible for a 2018 download. Argh!

Peru Bob

Community Expert

kathleenpdx wrote
Yes, and even though I select version 13 and enter my verified serial number when asked, I get rejected as not being elegible for a 2018 download.

You don't need your serial number to download and install. It will install as a trial until you enter your serial number within Photoshop Elements program. Are you sure that you are downloading from the proper place?

Can you post a screenshot of that (BLACK OUT YOUR SERIAL NUMBER, as this is a public forum)?

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