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mac os installer was unable to access a critical file/directory code 41

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Hello guys

I am trying to install Elements 2019 on my MAC OS High Sierra but I get this error:

Can you please help, I've done this so many times before with versions 2018, 2019, 2020 etc but never had any problems

I atached a video of the error

I tried to drag the installer into the terminal and install, same error

I restarted, cleared the cache and tried again, etc. nothing, same problem

Can you please help!

Thank you

adobe_elements_.zip

Download and install

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Participating Frequently

Same issue under the same version of macOS. Did you ever find a solution? For example, it says that one should verify the permissions on the directory where the files are supposed to be installed. What directory do I need to do a "get info" on to verify the permissions for the installer?

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J

johnpaxAuthor

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J

johnpaxAuthor

Participating Frequently

Some Kate Hayes... asked me to send an email to <spam email removed>

that sopunds to me like a scam, anyone knows about this?

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Peru Bob

Community Expert

Definitely a scam. I've reported them.

Adobe doesn't use outlook.com.

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Peru Bob

Community Expert

With error code 41, it can occur if you're logged in with a restricted account. Ensure you have full admin access when trying to run the installation.

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J

johnpaxAuthor

Participating Frequently

I am logged in as administrator, but I will check and see, maybe I am wrong

thank you

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