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lindaphoenix
Participating Frequently
May 28, 2019
Question

Mac Photos and Photoshop Elements 2019

  • May 28, 2019
  • 2 replies
  • 278 views

When using Elements 2019 as editor for Photos on Mac, my HEIC file becomes a jpg when opening in Elements. How can I edit and keep HEIC?

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    2 replies

    Akash Sharma
    Akash Sharma
    Legend
    May 28, 2019

    Hi lindaphoenix,

    iOS devices such as iPhone (7 and above), iPad Pro (10.5-inch), and iPad Pro 12.9 (2nd generation) captures photos and videos using HEIC/HEVC (“High Efficiency”) codec by default. If you use the Keep Originals option to transfer the media files, then Elements 2019 might not be able to import the media files. This issue is notices on Windows platform and on Mac with OS 10.12 or below. 

    Could you please take a look at this article Cannot work with HEIC/HEVC files captured in iOS devices | Elements 2019 and let us know if that helps?

    Thanks,

    Akash

    L
    lindaphoenixAuthor
    Participating Frequently
    May 28, 2019

    According to Adobe website, Elements 2019 does support HEIC.

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