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thomash40218155
thomash40218155
Participant
June 9, 2019
Question

Mac Photoshop Elements crashes while using Photo Collage

  • June 9, 2019
  • 1 reply
  • 185 views

Hi all

I read the answer in Adobe Support... I should install the program in another place, where no double byte signed are used...??? Can anybody helps me, what is wrong?

Thanks

Thomas

    This topic has been closed for replies.

    1 reply

    Akash Sharma
    Akash Sharma
    Legend
    June 10, 2019

    Hi Thomas,

    That isn't a great user experience as Photoshop Elements is crashing while using Photo collages , we're sorry to hear about this. Let us help make it right.

    I'd recommend that you take a look at the steps mentioned in this help article Troubleshoot system errors, freezes, and crashes in Photoshop Elements and let us know if that helps?

    Thanks,

    Akash

    thomash40218155
    thomash40218155Author
    Participant
    June 11, 2019

    Hi Akash

    doesn't work... I found a Adobe support page (in German), but I don't understand what to do...

    Photoshop Elements stürzt beim Verwenden des Zuschneidewerkzeugs oder der Fotocollage ab.

    "Ursache (Reason)

    Photoshop Elements wird an einem benutzerdefinierten Speicherort mit Doppelbytezeichen im Standortpfad installiert.  "Photoshop Elements is installed in a custom location with double-byte characters in the location path"

    German is my mother tongue and I am a quite good IT guy. But I really don't understand, what the problem is... See my print screen, where I installed the program. Where did I there use a double-byte character?

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