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ianl5795998
Participant
October 11, 2017
Answered

MacBook Pro

  • October 11, 2017
  • 2 replies
  • 211 views

Just downloaded Elements 2018 trial on to my macbook pro. however, she I try to open a photo a message says that elements does not support this type of file. Surely this can't be right otherwise here would be no point having the programme. Am  doing something wrong?

    This topic has been closed for replies.
    Correct answer 99jon

    What type of file is it? Is it in the Photos app? If so, Apple hides your original so that you can revert to it at any time.

    In that case export a copy from Photos to the desktop and then use that in Elements.

    2 replies

    ianl5795998
    Participant
    October 11, 2017

    Ah that explains it then. Thanks very much for your help, I'll try that.

    99jon
    99jonCorrect answer
    Legend
    October 11, 2017

    What type of file is it? Is it in the Photos app? If so, Apple hides your original so that you can revert to it at any time.

    In that case export a copy from Photos to the desktop and then use that in Elements.