MacBook Pro MI

Forum|Forum|4 years ago
November 20, 2021
2 replies
387 views

Don't buy Photoshop Elements. It will not work with the new Macbook Pro with the M1 chip even though the web site says it will. Does anyone know how I can get a refund? The adobe web site links just go around in cirles but never gets me any where really useful.

This topic has been closed for replies.

Medha_Sharma

Adobe Employee

Hello,

Please accept our sincere apologies for the inconvenience you had to face. Can you please share the issue you're facing on the M1 device?

Thanks,

Medha Sharma

J

John218586479pu3Author

Participating Frequently

Photoshop Elements will not complete loading. A window opens but and the pin wheel, or whatever they call, it spends without ever completing the loading process. Attached is a screen shot of the window I see but it never completes loading and I can't do anything with it.

Walter_H

Legend

On the other hand, if you want to use Photoshop Elements, DON'T buy a Mac. There are LOTS of reported problems. 🙂

--Walter in Davie, FL

J

John218586479pu3Author

Participating Frequently

I had to. I prefer Macs for multiple reasons and I have been using a 17 inch 2009 MacBook Pro. The computer still works but I can’t update anything because the operating system is so old and can’t be updated. I did check the website before I bought Photoshop Elements and it said it would work. I guess my old MacBook is going to carry on a little longer.

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