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ObiRon
ObiRon
Known Participant
October 4, 2023
Pregunta

MacOS Sonoma 14.0: PSE 2022 has several graphics bugs

  • October 4, 2023
  • 14 respuestas
  • 4383 visualizaciones

Hi All,

Just off a lengthy effort to identify why my background/foreground color selector tools went wonky (see image)--and I found out that PSE 2022 does not play nice with the newest iOS Sonoma 14.0 release. It also affects the graphics tools available--like backgrounds. No solution at this point, but it was escalated to Adobe's software engineers.

 

The temporary solution is to upgrade to PSE 2023, which is not great since 2024 should come out soon. But "maybe" a 30-day trial bridges the gap. My opinion: Adobe should comp 2023 to 2022 users if they can't fix this during that time period. It doesn't make sense that 2022 should become a brick this soon.

 

    Este tema ha sido cerrado para respuestas.

    14 respuestas

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    D
    Darryl327702463g95
    Participant
    October 7, 2023

    Dear MettaPeace, Thank you so much for posting this question/problem, and also including a visual depiction. This same exact thing happened to me last night with the color depiction tools after I downloaded OS Sonoma. I really thought I did something wrong. Although I am sorry this happened to yourself and others, it's relieving to know I am not the only one. It's incredibly frustrating, and I will have to delay projects until it gets fixed. I hope Adobe can do something about it. I will keep checking this forum to see if there is some resolution. 

     

    In the meantime, I'm worried that if I upgrade to PSE 2023, even for a 30 day trial, there might still be similar issues, or worse. Any advice on that subject, would be appreciated.

     

    Thanks again and good luck.

      ObiRon
      ObiRonAutor
      Known Participant
      October 7, 2023

      I downloaded the 30-day free trial and found no issues, so far, and I'm using a MacBook Air (M1) with Sonoma 14.0. I wasn't ready to spring for the paid PSE 2023 version, simply because it's normal for Adobe to offer a newer version (PSE 2024) around this time of year. I do not want to pay full price for 2023, when I could wait a month and (possibly) get 2024.

       

      I hope this helps!

        D
        Darryl327702463g95
        Participant
        October 7, 2023
        Thank you so much for helping and recommending this. I think I will do the
        same and then buy it afterwards if I have to. Thank you for taking the time
        to respond.
          Greg_S.
          Community Expert
          Greg_S.Community Expert
          Community Expert
          October 6, 2023

          @MettaPeace,  Apple's attitude is shocking but not surprising.  This happens every year when Apple brings out a new OS that apparently offers such marvelous features as new emojis that users can't live without.

            dianne lc75660399
            dianne lc75660399
            Participant
            October 6, 2023

            So if we have PE 2022/Mac Sonoma 14

            Adobe is suggesting we do the 30 day trial and they will have it fixed by that time.??

            ObiRon
            ObiRonAutor
            Known Participant
            October 6, 2023

            No. They said it's the only short-term solution available at this time--besides purchasing PSE 2023. There's no indication that the PSE 2022 problem will be resolved during that time, or ever.

            ObiRon
            ObiRonAutor
            Known Participant
            October 6, 2023

            Additionally, Apple's position, according to their telephone respresentative who helped me escalate this issue on their side, would be this: Apple provides beta versions of all OS changes to software developers well in advance of any rollout so they can adjust their products. So, apparently, Apple is the dog and the software developer is the tail that must follow the dog around.

             

            The representative noted that some people do not install their new OS versions immediately because they wait to see if anything buggy like this pops up, first. Noted, for future releases.

              Greg_S.
              Community Expert
              Greg_S.Community Expert
              Community Expert
              October 4, 2023

              And are you complaining to Apple that its latest OS, the prime job of which is to run software programs, cannot run a program that is only a couple years old? IMO, Apple broke it, Apple should fix it.

                ObiRon
                ObiRonAutor
                Known Participant
                October 4, 2023

                You’re not wrong. Major operating systems providers and software providers share a responsibility to collaborate and be sure the paying stakeholder—the customer (me)—who didn’t do anything wrong, shouldn’t encounter issues with a widely-used software after 18 months and be punished because the companies didn’t do their homework and align on changes to ensure backwards compatability.

                 

                I would also assume that, after reaching out to Adobe's experts who've escalated it to their engineering staff, they will contact their appropriate counterparts at Apple to resolve the conflict and come to a satisfying solution that doesn't put the expense on the end-user (me). In the end, it's not your opinion or mine that will make the difference, since we don't have the corporate leverage; it's theirs. They have to agree about who owns what if they're going to continue to co-exist.

                 

                In the meantime, the folks who sold me the software should provide a long-term workaround if the short-term solution does not bridge the time-gap it takes to make that happen. We'll see how that goes.

                 

                Adobe is trying to do the right thing by me as an individual, for sure. Which they should.

                 

                I hope this helps.

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