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6
68rob
Participant
April 23, 2019
Question

Map function does not work in PSE 2019

  • April 23, 2019
  • 2 replies
  • 696 views

The map view does not function in my 2019 version. I've read about the problems in the 2018 and previous versions, but it doesn't work on the newest version either. Any suggestions what the cause might be?

    This topic has been closed for replies.

    2 replies

    S
    Adobe Employee
    Somya_Agarwal
    Adobe Employee
    April 24, 2019

    Hi,

    The map view does not function in my 2019 version.

    What is the exact issue you are facing, does map not load in your Map view? If it does not, what is displayed in the view in place of Map?

    Also, could you provide me the below information:

    Go to Edit->Preferences->Country/Region Selection. What is your Country currently selected here?

    Thanks!

    6
    68robAuthor
    Participant
    April 24, 2019

    The problem is (partly) solved. The problem occurs when my laptop is connected to a HP3005pr Port Replicator, when working without the port replicator the map function works as expected.

    Van: Somya_Agarwal <forums_noreply@adobe.com>

    Verzonden: woensdag 24 april 2019 08:15

    Aan:

    Onderwerp:  Map function does not work in PSE 2019

    Map function does not work in PSE 2019

    created by Somya_Agarwal <https://forums.adobe.com/people/Somya_Agarwal>  in Photoshop Elements - View the full discussion <https://forums.adobe.com/message/11043600#11043600>

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    April 23, 2019

    Hi Rob,

    That shouldn't be happening, could you please let us know the exact version of Photoshop Elements and operating system you're using?

    According to this article, a new Map service is introduced in Photoshop Elements 2019. If you would like to continue using the Map view feature, it is recommended that you upgrade to Photoshop Elements 2019. Map view does not load in Elements Organizer

    Regards,
    Sahil

    6
    68robAuthor
    Participant
    April 23, 2019

    I use Windows10 Home as operating system and the version of PSE is:

    Elements Organizer 17.0.0.0

    Hoofdversie: 17.0 (20180830.m.125874)

    Taalversie: 17.0 (20180830.m.125874)

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