Participant

Question

Maps PSE 18

Forum|Forum|7 years ago
November 29, 2018
7 replies
5886 views

Suddenly the maps in photoshop elements 18 have stopped working, does anyone have an answer ?

This topic has been closed for replies.

Chanman7

Participant

Canon Zoombrowser & Image Browser both have map facility when using with EOS map utility

R

rvdeede

Participating Frequently

If Adobe's software development practices are by any standards reasonably modern then providing a patch for PSE2018 should not be a big deal.

Yes, it was Google that changed their end of the deal, but for Adobe to blame Google is all too easy.

Some kind of short-term maintenance is a reasonable expectation for a paying product. I'm pretty sure that even at a marginally low cost for a patch Adobe would still be making money off of it - although really it should be free.

S

SaurabhGupta1

Adobe Employee

Hi All,

You may contact support team, they would be able to help you here.

Regards,

Saurabh

R

rvdeede

Participating Frequently

Thanks Saurabh, that sounds like a solution is available that does not imply upgrading to PSE 19 at the regular upgrade pricing?

If so, I'm wondering, is there any reason why that solution cannot be shared in this forum or in the knowledge base (and save support the time and trouble of having to respond to individual requests)?

R

robins49076478

Participant

I understand that the maps function in Elements 18 has stopped working, but can anyone tell me if there is still a way to add a new Places tag?

All that happens when I try to add a new tag is that it takes me to the now non funtioning map view.

If there isn't the least Adobe could do is provide an update to turn off this now redundant feature and let me manually label the media.

M

marioh74353352

Participant

Hi,

i've had the same problem with version 14 one year ago. Map view stopped working without any error message. Adobe proposed to buy version 2018. I did and one year later I get the error massage that map view is not available any longer.

Hey Adobe I've bought version 9, 14 and 2018 each together with Primiere for private use and I work for a big company that use and sells Adobe products.

Please satisfy some loyal customers and provide a patch or good price update version. I would spent 10 EUR for the ability to use the new organizer version with my old PSE and Premiere Elements without function enhancements than the working map view.

Cheers

J

jang50747593

Participant

I am one of those poor suckers who purchased PSE 2018 within the last three months.

At the time of purchase, there was no indication that a key feature in the Organizer would shortly stop working, and that there would be no fix other than to upgrade (at full upgrade price) to PSE 2019.

This is totally unacceptable. I purchased a full licence, not a 3 month subscription.

Had Adobe been open and honest about this matter, I would have reconsidered my options.

According to the consumer law protector in Australia (where I live): “Under the Australian Consumer Law, all goods or services supplied to consumers come with automatic consumer guarantees that they are of acceptable quality and fit for the purpose for which they were sold. If they’re not, consumers have a right to a remedy. These consumer rights cannot be excluded, restricted or modified,”

Having PSE 2018 suddenly stop functioning as originally purchased is, in my view, clearly a breach of the intent of Australian law.

Dear Adobe: Please fix this issue in PSE 2018 so that your business practices meet the spirit and intent of the laws of the countries in which you sell your software.

Thank you

M

megagrumpyness

Known Participant

I am in a similar position. I had to update to version 16 in October last year after Adobe cut off access to the map function and payed £107 for it. At that time Adobe did not even publish that it was removing support. I had to spend a lot of time reading various posts before it became clear that this was a cynical marketing ploy by Adobe to extract another payment from the user base. I did not expect them to play the same trick a year later.

The only reason I stayed with Adobe was that it was too much work to transfer all my photos to another system and so I thought a one off payment was worth it to avoid the hassle. if this is going to occur every year though, and each year the price escalates on what appears to be an exponential scale, I figure it is best to jump ship now rather than wait for the inevitable.

I will have to start to do some research. I notice that Google and Apple seem to record photo locations and dates automatically and the costs are not astronomical. Does anyone have any suggestions?

MichelBParis

Legend

megagrumpyness wrote
I am in a similar position. I had to update to version 16 in October last year after Adobe cut off access to the map function and payed £107 for it. At that time Adobe did not even publish that it was removing support. I had to spend a lot of time reading various posts before it became clear that this was a cynical marketing ploy by Adobe to extract another payment from the user base. I did not expect them to play the same trick a year later.

If you have read the numerous posts about the issue, you must know that Adobe did not cut access to the Google map function. That's what Google did, and not only for Adobe softwares, for other applications it was the same. Adobe did not change a line of code to connect to Google. And since Google Maps is free for you, Google does not owe you anything. It's not the first time connections to other softwares are cut by those connected softwares (photo hosting sites, social media...) That's generally for safety and privacy reasons.

Yes, the situation is serious for the minority of people using the organizer, more precisely to the minority of organizer users who care about the map feature.

You can imagine what you want about what Adobe and Google are discussing and disclosing, but here is the chronology.
1 - Google cuts access to its Maps

2 - About the same time, PSE 2018 is disclosed with a new interface to connect to Google via a new Google interface.

3 - Google reinstates temporarily the old interface for older sofwares (not only PSE 14 and 15). Why?

4 - Beginning of this year, Lightroom users are warned by Adobe that support for the map feature will be closed on November 30. They are prompted to udpate their version. This is not critical for LR users since most are using the monthly subscription model.

5 - End of September, PSE 2019 is there. Now Adobe has left Google and chosen a new, more futureproof Map supplier.

6 - November 30. Access to Google from the old interface i cut for everybody, not only Adobe.

By the way, did you read your System Requirements?

Tech Specs & System Requirements | Adobe Photoshop Elements 2019

Have a look at the last lines.

* This product may integrate with or allow access to certain Adobe or third-party hosted online services (“Online Services”). Online Services are available only to users 13 and older and require agreement to additional terms of use and the Adobe Privacy Policy (see www.adobe.com/go/terms). Online Services are not available in all countries or languages, may require user registration and may be discontinued or modified in whole or in part without notice. Additional fees or subscription charges may apply.

Knowing that, would you still write:

it became clear that this was a cynical marketing ploy by Adobe to extract another payment from the user base.

MichelBParis

Legend

kelvinf63296251 wrote
Suddenly the maps in photoshop elements 18 have stopped working, does anyone have an answer ?

That was expected.

After removing access to older PSE versions, it has been announced several months back that the Google map feature would be dropped for Lightroom older versions.

Map is no longer supported in this version of Lightroom

Adobe has chosen another Map provider for PSE2019.

K

KerryBatdorf

Participant

Do you, or anyone reading this, know if there is a listing of how Mapping is implemented for various versions of ADOBE products? It seems it may be done differently year-to-year, version-to-version, product-to-product. Knowing how they handle it might help someone select a particular product vs. an alternative. Do you know if the method for the "fix"/UpDate in PSE 2019 is published somewhere?

MichelBParis

Legend

KerryBatdorf wrote
Do you, or anyone reading this, know if there is a listing of how Mapping is implemented for various versions of ADOBE products? It seems it may be done differently year-to-year, version-to-version, product-to-product. Knowing how they handle it might help someone select a particular product vs. an alternative. Do you know if the method for the "fix"/UpDate in PSE 2019 is published somewhere?

Not sure I understand what you are expecting to find.

Other Adobe products include Lightroom Classic CC (the desktop app).

For instance, this software is currently using Google Maps:

Work with the Map module in Lightroom Classic CC

On each map, you have a link in the bottom to the Google general use conditions of the software.

Lightroom Classic CC being a subscription model, the question of updating every year is solved.

I have not checked if Lightroom CC (the cloud app) also offers a Map service.

I don't really need the Map service myself, I leave others to add more useful comments.

S

SaurabhGupta1

Adobe Employee

You may refer to following KB article : Map view does not load in Elements Organizer

markos1258666

Participant

I think the question was related to Elements 2018 (Elements Organizer 16.0.0.0), the KB article doesn't help! I have the same problem since 29.11.2018 with the mentioned version. Is there a solution?

MichelBParis

Legend

markos1258666 wrote
I think the question was related to Elements 2018 (Elements Organizer 16.0.0.0), the KB article doesn't help! I have the same problem since 29.11.2018 with the mentioned version.

The KB article has not been updated as you have seen.

When I try to open the map view in PSE 2018, I get a warning with a link to another article... which appears to be unavailable now.

Is there a solution?

I don't like to bring bad news, but it is obvious that there is no solution for PSE versions relying on Google, just like older versions (14, 15). Your only choice is to pay the upgrade to PSE2019 which is no longer based on Google. Lightroom users will have to update to the latest version.

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