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Participant
December 8, 2017
Question

Memory Leak Elements 15

  • December 8, 2017
  • 2 replies
  • 797 views

I have Webroot as my anti-virus software and it has several system management tools including a system analyzer. The system analyzer gives me this message:

"An active process has a possible memory leak (PhotoshopElementsOrganizer.exe)". This may be correct since my Elements 15 memory usage increases over time as I view/edit/organize my images. It finally uses so much memory that my computer slows down and becomes nearly unusable. The only way to get back to normal is to close Elements and restart it. Is there any way to get this fixed?

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2 replies

Participant
March 26, 2018

This issue is long outstanding - also applies to Elements 13 where I have noticed that close / close all does NOT release previously used memory - so each new photo just keeps using more and more memory and the only way to free up the memory is to exit the program.

MichelBParis
Legend
December 8, 2017

TEB1953  wrote

I have Webroot as my anti-virus software and it has several system management tools including a system analyzer. The system analyzer gives me this message:

"An active process has a possible memory leak (PhotoshopElementsOrganizer.exe)". This may be correct since my Elements 15 memory usage increases over time as I view/edit/organize my images. It finally uses so much memory that my computer slows down and becomes nearly unusable. The only way to get back to normal is to close Elements and restart it. Is there any way to get this fixed?

I don't know Webroot, and I am not sure its diagnosis is exactly a 'memory leak'... however the problem of the Elements organizer using most of the memory and processor resources is known when you want to use the face recognition feature to index a relatively big library. Just use the Windows task manager to observe the of memory and processor usage.

You can turn off the face recognition in your organizer preferences to see if things works normally.

In your case, it may be helpful to state your OS version and your hardware specs (RAM and processor type).