Missing data required to run Elements

Forum|Forum|8 years ago
November 6, 2017
2 replies
390 views

I recently had major hardware problems on a pc with Elements 4.0 installed. The solution required using a reconditions pc with my hard drives. The pc seems to work OK, but when I try to run Elements, I get the error message: "Your Adobe Photoshop Elements user name, organization, or serial number is missing or invalid. The application cannot continue and must now exit.". Can I just uninstall Elements and reload? Will this affect the picture files? The pc with Elements installed is not online, although I don't know if that matters.

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kiekhaefersAuthor

Participating Frequently

Yes it does. It has a catalog name and location.

T

Test Screen Name

Legend

If you move your disks to a different PC a lot of apps will stop working and you'll have to reinstall them. From the original disks with the original serial number.