Missing File prevents Reconnect Action

Question

I would appreciate finding a solution to deleting a missing file that prevents the ' Reconnect All Missing Files ' action from completion. I am working with PSE 2024 on a Windows  11 PC desktop which is new and updated. When I initiate  Reconnect All Missing Files ' , it quickly identifies all the photos except one. It is the top half (orange roof) of the desktop icon for the Window Home folder. I think it represent a file that is so large that PPSE cannot generate a thumbnail in the left side. Since there is no thumbnail, I cannot reconnect the 'HOME' icon. I cant find it i the catalog and cant delete it.  Interesting enough, this one missing file does not prevent backing up the catalog.  I have no idea about how the icon got into the catalog.

meg576 · Accepted Answer

Thanks for your reply, Greg. I have tried the actions you suggested without any luck, I now believe the image is not in the Organizer catalog. It is a Microsoft file used as the HOME page icon that has somehow infected my PSE 2024 program. It displays every time I want to do a catalog backup. Before the backup process begins, it must check that all files are connected. After scanning the files, if proigram thinks something isn't connected, it will begin searching the computer. If it can't find the missing file, you can browse the computer to find the missing file.

[cid:93e7682c-9063-48ae-a904-d7c5556786d1]

Since the missing file does not display a name or file extension or a thumbnail in the left column, I am unable to find the root cause of the issue. I have tried uninstalling and reinstalling from a fresh program download and restoring the catalog from a different backup. Since it is not in the catalog, I have come to believe it is probably a bug in the Windows 11 program.
Since the bug does not stop the catalog backup process and just interferes with the reconnection of files, it is a nuisance that I could do without,

Greg_S. · Answer

Is the file possibly hidden in the Catalog? Go to View>Hidden Files>Show All Files (or Show All Hidden Files).

There is no way that the Home icon is too large to create a thumbnail in the Organizer. Even a large or corrupt file will display a generic icon.

It seems that you have file extensions turned off in Windows Explorer. Turn on the display of file extensions from the Explorer View menu so that you can see the full file name and then do a file name search in the Organizer for that file. (Shift+Ctrl+K) Actually, you can just search for the filename Home and see what happens.

And does the same thing happen if you do a Find>All Missing Files instead of File>Reconnect >All Missing Files?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded