Participant

Question

missing files in Element Catalog

Forum|Forum|1 year ago
October 12, 2024
7 replies
480 views

in the catalog I have 2 missing files, leaving a gap in the display, when trying to reconnect the missing files have no name or size. How could this be soved?

This topic has been closed for replies.

Greg_S.

Community Expert

@JoopJong thanks for letting me know that Repair is not an available option for Macs. I don't think I have seen that issue come up before.

Greg_S.

Community Expert

I know nothing about Macs, but I can't believe that they do not have a Repair option in the Manage Catalogs dialog. Perhaps I was not clear enough. In any event, here is an Adobe HelpX article that will explain the Repair option. If that doesn't fix the issue, then it is worth trying to clear/delete the thumbnail cache as described in the linked article. Depending on the size of your catalog, it may take a while for all of your thumbnails to refresh.

J

JoopJongAuthor

Participant

The option repair was removed from the macos version since 2018 as you may see from the undermentioned screenshots. For the time being I will leave situation as it is. Except for the 2 missing files everything is working oke. As the catalog contains about 23000 items I think it is better not to experiment.

Nevertheless I thank you for trying to help me

best regards

Joop de Jong

Greg_S.

Community Expert

All I can suggest is to go to File>Manage Catalogs and perform a Repair of the Catalog.

J

JoopJongAuthor

Participant

Thank you for your support.

Unfortunately In MacOS is no option repair. The is an option for backup and restore, but I am afraid this will make things only worse

Greg_S.

Community Expert

What happens if you select the Find>All missing files menu?

J

JoopJongAuthor

Participant

When I select Find > All missing files i get an empty screen, see below. The options Delete(wis), Hide best results(Beste overeenkomsten verbergen) and display results(De resultaten die niet overeenkomen weergeven) have no effect

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.