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J
JoopJong
Participant
October 12, 2024
Question

missing files in Element Catalog

  • October 12, 2024
  • 4 replies
  • 463 views

in the catalog I have 2 missing files,  leaving a gap in the display, when trying to reconnect the missing files have no name or size. How could this be soved?

This topic has been closed for replies.

4 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
October 21, 2024

@JoopJong thanks for letting me know that Repair is not an available option for Macs.  I don't think I have seen that issue come up before. 

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
October 20, 2024

I know nothing about Macs, but I can't believe that they do not have a Repair option in the Manage Catalogs dialog.  Perhaps I was not clear enough.  In any event, here is an Adobe HelpX article that will explain the Repair option.  If that doesn't fix the issue, then it is worth trying to clear/delete the thumbnail cache as described in the linked article.  Depending on the size of your catalog, it may take a while for all of your thumbnails to refresh. 

J
JoopJongAuthor
Participant
October 21, 2024

The option repair was removed from the macos version since 2018 as you may see from the undermentioned screenshots. For the time being I will leave situation as it is. Except for the 2 missing files everything is working oke. As the catalog contains about 23000 items I think it is better not to experiment.

 

Nevertheless I thank you for trying to help me

 

best regards

Joop de Jong

 

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
October 16, 2024

All I can suggest is to go to File>Manage Catalogs and perform a Repair of the Catalog.

J
JoopJongAuthor
Participant
October 20, 2024

Thank you for your support.

 

Unfortunately In MacOS is no option repair. The is an option for backup and restore, but I am afraid this will make things only worse

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
October 15, 2024

What happens if you select the Find>All missing files menu?

J
JoopJongAuthor
Participant
October 16, 2024

When I select Find > All missing files  i get an empty screen, see below. The options Delete(wis),  Hide best results(Beste overeenkomsten verbergen) and display results(De resultaten die niet overeenkomen weergeven) have no effect

 

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