Missing or Corrupted File?
I've learned a lot over many years from this discussion, so thanks! But an issue has eluded me. If it helps, I'm using PSE 2024 on a Windows 11 Home machine, 12th Gen Intel Core i5-12400, 12 GB RAM, 64 bit operating system. Earlier version of PSE were on this computer and updated, but now deleted.
Lately, when I've gone to "Get Photos and Videos from Files and Folders" within PSE, it often freezes up. Sometimes if I'm trying to get more than about 800 images. Often seems to get stuck on a specific file. Eventually, everything freezes, error report to Adobe, shuts down, and the computer acts so oddlly I have to restart Windows to get things working again. This morning it got stuck on "D:/jim/PSE Test.IMG_4019_HEVC.MOV" for about an hour,. Then all the bad things mentioned above happened. Got an error message in a box: "The exception unknown softeware exception (0xe0434352) occured in the application at location 0x00007FFC37F3F39C" (yes, exactly that with repeated words). Closed that and got: "The exception unknown softeware exception (0xe0000008) occured in the application at location 0x00007FFC37F3F39C." When I closed that box, got: "Exception Processing Message 0x0000005 - Uexpected parameters." Restarted everything.
Figured I'd go see what that file was in File Explorer causing all the problem and if it wasn't an image/video I needed, might move or delete so it doesn't remain an issue. Instead, can't find that file name or even parts of the name "4019_HEVC" anywhere on my computer. I've looked everywhere.
Any ideas? I've unistalled and reinstalled PSE a couple times. Tried the Adobe removal device to see if older PSE parts, but that didn't seem to do much. Called Adobe and while helpful, had me to all the things I've done several times. Catalot issue? Not sure even if those error messages are PSE related or Windows related.
