Missing Plug-in after PE 2022 crash
- March 9, 2022
- 2 replies
- 941 views
I use the Topaz DeNoise Ai and Sharpen Ai plug-ins with PE 2022. They both worked fine until PE crashed yesterday while I was processing an image with the Topaz DeNoise Ai plug-in. When I restarted PE 2022 only the Sharpen Ai was visible. The standalone Topaz DeNoise Ai continues to run without a problem, suggesting either a corrupted plug-in or a problem with PE 2022. I have done the following in an attempt to resolve the problem:
- Downloaded and reinstalled the plug-in.
- Done a thorough clean of my system to remove junk files and other temporary files, followed by a reboot and rerun PE;
- Uninstalled Topaz DeNoise Ai, again done a thorough clean of my system to remove junk files and and temporary files, reinstalled Topaz DeNoise Ai, including the plug-in;
None of the above resolved the problem and the only plug-in listed under Topaz on the Filter menu is Sharpen Ai.
I still have a copy of PE 2019 on my system. When I ran this, both the Topaz DeNoise Ai and Sharpen Ai plug-ins are listed under the Filter menu and both work correctly (see attached PDF images). This suggests that the issue lies with PE 2022 rather than with the Topaz plug-ins. To resove this I tried the following:
- Repair PE 2022 by rerunning the installation program;
- Uninstalled PE 2022, again done a thorough clean to remove junk and temporary files, restarted the computer and reinstalled PE 2022.
Neither of these actions resolved the problem and Sharpen Ai is still the only plug-in listed under the Topaz menu under the Filter heading.
I am at a complete loss as to what has caused the problem. As both plug-ins are visible in PE 2019 and work fine the problem appears to be with the installation of PE 2022, either in the registry or one of the many folders / files the program relies upon to manage plug-ins. I would appreciate any assistance you can provide as to the source of the problem and how to resolve it.
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