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Participating Frequently
Mar 9, 2022 10:56 AM UTC
Question

Missing Plug-in after PE 2022 crash

I use the Topaz DeNoise Ai and Sharpen Ai plug-ins with PE 2022.  They both worked fine until PE crashed yesterday while I was processing an image with the Topaz DeNoise Ai plug-in.  When I restarted PE 2022 only the Sharpen Ai was visible. The standalone Topaz DeNoise Ai continues to run without a problem, suggesting either a corrupted plug-in or a problem with PE 2022. I have done the following in an attempt to resolve the problem:

 

  1. Downloaded and reinstalled the plug-in.
  2. Done a thorough clean of my system to remove junk files and other temporary files, followed by a reboot and rerun PE;
  3. Uninstalled Topaz DeNoise Ai, again done a thorough clean of my system to remove junk files and and temporary files, reinstalled Topaz DeNoise Ai, including the plug-in;

 

None of the above resolved the problem and the only plug-in listed under Topaz on the Filter menu is Sharpen Ai.

 

I still have a copy of PE 2019 on my system.  When I ran this, both the Topaz DeNoise Ai and Sharpen Ai plug-ins are listed under the Filter menu and both work correctly (see attached PDF images).  This suggests that the issue lies with PE 2022 rather than with the Topaz plug-ins.  To resove this I tried the following:

 

  1. Repair PE 2022 by rerunning the installation program;
  2. Uninstalled PE 2022, again done a thorough clean to remove junk and temporary files, restarted the computer and reinstalled PE 2022.

 

Neither of these actions resolved the problem and Sharpen Ai is still the only plug-in listed under the Topaz menu under the Filter heading.

 

I am at a complete loss as to what has caused the problem.  As both plug-ins are visible in PE 2019 and work fine the problem appears to be with the installation of PE 2022, either in the registry or one of the many folders / files the program relies upon to manage plug-ins.  I would appreciate any assistance you can provide as to the source of the problem and how to resolve it.

 

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7 replies

Ann Bens
Community Expert
Community Expert
Mar 9, 2022 3:55 PM UTC

Moved from PrE to PsE forum.

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MDH.2023Author
Participating Frequently
Mar 9, 2022 4:17 PM UTC

My apologies for posting originally on the Photoshop Premium form - I thought I had selected the correct one as my original post showed I posted to the Photoshop Element forum at the top of the post (see attached).

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Community Expert
Mar 9, 2022 3:16 PM UTC

This is the Premiere Elements section of the forum, not the Photoshop Elements section.   I will ask a moderator to move it.  

 

If it were me, I would suspect a Topaz issue, not a Photoshop Elements issue.  

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MDH.2023Author
Participating Frequently
Mar 9, 2022 4:13 PM UTC

Thank you for your response.  I'm puzzled why you think it is a Topaz problem and not a PE 2022 issue.

 

If it is a Topaz issue, why does the same vesion plug-in continue to work in PE 2019, but is no longer displayed in PE 2022 after the program crashed while using the plug-in?  I can understand that it could be a Topaz issue if the plug-in was corrupted when the program crashed.  However, I copied the working plug-in from the PE 2019 Plug-in folder to the PE 2022 plug-in folder. If it was a corrupted plug-in then this should have solved the problem but it doesn't.  NB for convenience I keep all my plug-ins in the PE plug-in folder. 

In parallel to contacting Adobe I have contacted Topaz with the same information and asked if the problem could be caused by their plug-in.

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