missing serial number to migrate from windows to Mac

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I own the PE 2024 Windows version. Now I changed from Windows to Mac, but do not have a valid serialnumber for the Mac.

What can I do in thius case? I won't buy as a licensed 2025-Version!

Many thanks for your support in advance!

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Peru Bob

Community Expert

It's a long shot, but you can see if an authorized retailer has any 2024 versions left on the shelf.

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S

samoth1960Author

Participant

Many thanks for your support!

"Fortunately" I found a retailer for the 2024 version, but:

When buying the program it wasn't possible to the retailer activating the QR-/Bar-code at Adobe. A download won't be possible any longer. So the only chance is to buy a licenced 2025 version😩

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Greg_S.

Community Expert

Unfortunately, you probably purchased a Windows only program. If that is the case, all I can suggest is that you contact Adobe support and see if they will help you.

To confirm that you purchased a single platform license, go to the Products page of your Adobe account. When you click on the Download link for Elements 24.0, it will show whether you can download a version for the Mac.

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