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M
MM in Carlsbad
Known Participant
February 17, 2022
Answered

Missing slideshow Themes in PSE 2022

  • February 17, 2022
  • 2 replies
  • 1762 views

I installed PSE and PrEl 2022 (from DVD) on two Windows 10 computers:

 

1) Laptop - no issues

 

2) Desktop - On the first installation (from DVD), no Themes were present for slideshows.  After uninstalling both PSE 2022 and PrEl 2022, I reinstalled both.  Now, I have only the older Themes, none of the newer Themes (i.e. Cherish Splash Whirl  Kaleidoscope  Light Streaks  Geometric  Frames).

 

PSE and PrEl 2019 are both still installed on both machines.  Both are running Windows 10 with proper updates.  The desktop is ~ 5 yrs old...the laptop ~ 2 years old (running 21H2)

 

Thanks, in advance, for your help.

 

 - Mike Mc - 

This topic has been closed for replies.
Correct answer Greg_S.

Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

2 replies

Glenn 8675309
Glenn 8675309
Legend
February 18, 2022

go here:

C:\Users\User\AppData\Roaming\Adobe\Elements Organizer\20.0\Slideshow\themes

You will see a yellow folder, and a 1kb file for each theme.

THEN

Click on the yellow assets folder.  Inside that folder there should be more folders- one for each theme.

each will look something like the following: (let me know if your are missing any of it. (screenshot from pse 2022)






M
MM in CarlsbadAuthor
Known Participant
February 19, 2022

Hello Glenn,

 

I appreciate your advice.

 

On the desktop that is not showing the newer themes (see my original post):

I was not able to navigate to the themes using the path you provided but I did find them with this path:

C:>ProgramData>Adobe>Elements Organizer>20.0>Slideshow>themes>assets>theme 1 (see attachment).

I did open each theme folder.  Theme1 is identical to your screencapture.

 

On the laptop that is behaving correctly with slideshow themes:

I opened and inventoried the contents of each of the theme folders.  Of the 13 theme folders, I found 11 that had identical content to the desktop's theme folders but 2 had different contents:

  • Theme 20 (I believe it is the "Frames" theme - the laptop had 23 items, the desktop had 30
  • Theme 14 (I'm guessing that's the "Cherish" theme - the laptop had 32 items, the dektop had 4

 

At this point, I'm tempted to replace the desktop's files in those two themes with the appropriate files from the laptop.

 

Your thoughts?

 

 - Mike - 

 

M
MM in CarlsbadAuthor
Known Participant
March 15, 2022

Glenn,

 

It was nearly a 2-hr call.  Not sure I can give you a play-by-play.  Note: others have encountered this issue so the tech provided some kind of work-around via screen sharing.

 

 - Mike - 


Hello All,

 

I posted a video tutorial on YouTube regarding the Slideshow features in PSE 2022.  Hope it helps folks take full advantage of the many Themes and Audio choices:

 

Exploring Slideshows in Photoshop Elements 2022
https://youtu.be/KHEHi80HNaA     (38 mins)  PUBLIC
 
Regards,
 
 - Mike - 
Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
February 17, 2022

Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

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